アメリカ系ソフト会社/技術サポートID:15357
70,000 NTD ~ 90,000 NTD台北3ヶ月以上前概要
給与
70,000 NTD ~ 90,000 NTD
業界
-
仕事内容
バーコードラベル作成ソフトのアメリカ会社が
【テクニカル チームの技術サポート】を募集中!
技術サポートでは、当社のソフトウェアを使ってお客様を
電話、メールでサポートしていただきます。
【具体的な仕事内容】
• Be the first point of contact with customers over email, chat, and phone
• Provide support to customers by identifying, troubleshooting and resolving technical issues
• Escalate issues to higher support tiers as needed
• Research and answer miscellaneous questions about software capabilities from resellers and end users
• Identify and record details about support tickets and contribute to the documentation and the Knowledge Base
• Opportunity to take on special tasks and projects, such as report writing, product documentation, suggesting improvements for our products and programming
• Above all, provide a World-Class customer experience
In addition to your everyday duties, you will also have the opportunity to exercise "out of the box"
thinking by taking on special tasks and projects,
such as designing workflow procedures, product documentation, software testing, and even programming.
You will also work closely with other departments, including Engineering, IT, Q&A and Sales.
Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements to our product.
【会社組織構成】
約35人
求めている人材
応募条件
【必須】
・Fluent in Japanese (A)
・A degree in Computer Science, MIS or Engineering
・Minimum of 2 years of Technical Support experience preferably in a technology or software company
・Ability to communicate clearly in English
・Good knowledge of Windows operating systems
・ Ability to quickly learn and work with new software
・Ability to successfully collaborate with different teams, as well as being self-motivated to work individually
【歓迎】
・Be able to communicate in both Chinese and English
・Database familiarity (SQL, Oracle, Access)
・Programming familiarity (C#, VB.Net, VBScript, XML)
・Auto-ID experience英語
B/初級商業程度
その他言語
-
その他
福利厚生
<法定項目>
保険(労働保険、健康保険)
残業代
各休暇(有給休暇、慶弔休暇、生理休暇、産前産後休暇、妊娠検査休暇、出産の付き添い休暇、育児休暇)
退職金
<会社独自の福利厚生>
・7日有給の病気休暇
・フレキシブルタイム
・教育訓練完備
・法定より優れた休暇制度、保険制度
・年度健康診断
・無料お菓子、飲み物
・教育手当(授業手当)就業時間
9:00 ~ 18:00
休日
・土日祝日
・有休/法定通り付与職種