アメリカ系ソフト会社/技術サポートID:15357

70,000 NTD ~ 90,000 NTD台北3ヶ月以上前

概要

  • 給与

    70,000 NTD ~ 90,000 NTD

  • 業界

    -

  • 仕事内容

    バーコードラベル作成ソフトのアメリカ会社が
    【テクニカル チームの技術サポート】を募集中!
    技術サポートでは、当社のソフトウェアを使ってお客様を
    電話、メールでサポートしていただきます。

    【具体的な仕事内容】
    • Be the first point of contact with customers over email, chat, and phone
    • Provide support to customers by identifying, troubleshooting and resolving technical issues
    • Escalate issues to higher support tiers as needed
    • Research and answer miscellaneous questions about software capabilities from resellers and end users
    • Identify and record details about support tickets and contribute to the documentation and the Knowledge Base
    • Opportunity to take on special tasks and projects, such as report writing, product documentation, suggesting improvements for our products and programming
    • Above all, provide a World-Class customer experience

    In addition to your everyday duties, you will also have the opportunity to exercise "out of the box"
    thinking by taking on special tasks and projects,
    such as designing workflow procedures, product documentation, software testing, and even programming.
    You will also work closely with other departments, including Engineering, IT, Q&A and Sales.
    Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements to our product.

    【会社組織構成】
    約35人

求めている人材

  • 応募条件

    【必須】
    ・Fluent in Japanese (A)
    ・A degree in Computer Science, MIS or Engineering
    ・Minimum of 2 years of Technical Support experience preferably in a technology or software company
    ・Ability to communicate clearly in English
    ・Good knowledge of Windows operating systems
    ・ Ability to quickly learn and work with new software
    ・Ability to successfully collaborate with different teams, as well as being self-motivated to work individually

    【歓迎】
    ・Be able to communicate in both Chinese and English
    ・Database familiarity (SQL, Oracle, Access)
    ・Programming familiarity (C#, VB.Net, VBScript, XML)
    ・Auto-ID experience

  • 英語

    B/初級商業程度

  • その他言語

    -

その他