(日英文)技術支援ー美商軟體公司ID:15357
70,000 NTD ~ 90,000 NTD台北Over 3 months agoOverview
Salary
70,000 NTD ~ 90,000 NTD
Industry
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Job Description
美商條碼標籤軟體,招募【技術支援人員】!
主要透過電話或電子郵件,提供客戶軟體上的服務協助和支援。
【具體工作内容】
• Be the first point of contact with customers over email, chat, and phone
• Provide support to customers by identifying, troubleshooting and resolving technical issues
• Escalate issues to higher support tiers as needed
• Research and answer miscellaneous questions about software capabilities from resellers and end users
• Identify and record details about support tickets and contribute to the documentation and the Knowledge Base
• Opportunity to take on special tasks and projects, such as report writing, product documentation, suggesting improvements for our products and programming
• Above all, provide a World-Class customer experience
In addition to your everyday duties, you will also have the opportunity to exercise "out of the box"
thinking by taking on special tasks and projects,
such as designing workflow procedures, product documentation, software testing, and even programming.
You will also work closely with other departments, including Engineering, IT, Q&A and Sales.
Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements to our product.
【組織構成】
約35人
Qualifications
Requirement
【必須條件】
・Fluent in Japanese (A)
・A degree in Computer Science, MIS or Engineering
・Minimum of 2 years of Technical Support experience preferably in a technology or software company
・Ability to communicate clearly in English
・Good knowledge of Windows operating systems
・ Ability to quickly learn and work with new software
・Ability to successfully collaborate with different teams, as well as being self-motivated to work individually
【加分條件】
・Be able to communicate in both Chinese and English
・Database familiarity (SQL, Oracle, Access)
・Programming familiarity (C#, VB.Net, VBScript, XML)
・Auto-ID experienceEnglish Level
B/初級商業程度
Other Language
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Additional Information
Benefit
<法定>
勞健保
加班費
各種休假(特別休假、婚假、喪假、生理假、產檢假、陪產假、產假、育嬰假)
退休金
<企業福利>
7天有薪病假
彈性工時
完善教育訓練
員工團保
年度健康檢查
免費零食飲料
教育補助(課程補助申請)
多元化環境/自由風氣Working Hour
9:00 ~ 18:00
Holiday
・土日祝日
・有休/法定通り付与Job Function